4lotto Privacy Policy

Clause 1

Introduction and Scope of This Policy

This Privacy Policy is issued by 4lotto ("Company", "we", "platform") operating under international licensing. This policy applies to all individuals who register an account, browse the website, or use any service provided by 4lotto.

By registering an account or continuing to use the 4lotto platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision of this policy, you are required to stop using our services immediately.

We reserve the right to update or modify this Privacy Policy from time to time. Any changes will take effect immediately upon publication on this page. You are encouraged to check this page periodically to stay informed of our latest privacy practices.

Clause 2

Information We Collect

In the course of providing 4lotto services, we collect several categories of personal information to ensure secure account operation, accurate payment processing, and compliance with international licensing requirements.

Information collected directly from you during registration and use of the platform includes:

• Personal identification information: full name, date of birth, identity card number (MyKad) or relevant identity document
• Contact information: email address, mobile phone number, and mailing address if required
• Financial information: e-wallet details (Touch 'n Go, Boost), bank account number for FPX, or crypto wallet address (USDT, BTC, ETH) for deposit and withdrawal purposes
• Login information: username and password (stored in encrypted form)
• Activity records: game history, deposit and withdrawal transaction records, and customer support interactions

We also collect technical information automatically when you browse the platform, including IP address, device type, operating system, web browser used, as well as session data and cookies. This information is used for security purposes and to improve the user experience.

Clause 3

Purpose of Using Personal Information

4lotto uses the personal information collected solely for the purposes stated in this policy. We will not use your data for any other purpose without obtaining your consent first, except as required by law or relevant authorities.

The main purposes for which your personal information is used are as follows:

• Identity verification during the registration process and account verification (KYC — Know Your Customer)
• Processing and verifying deposits and withdrawals through the selected payment method
• Player account management, including profile updates and betting limit settings
• Providing customer support via 24/7 live chat and email in Malay and English
• Sending important notifications related to your account, promotions and platform updates
• Detection and prevention of fraud, money laundering, and other illegal activities
• Compliance with international licensing requirements and regulatory reporting

Clause 4

Disclosure of Information to Third Parties

4lotto takes our responsibility to protect the confidentiality of your data seriously. In general, we do not disclose your personal information to any third party without your consent, except in the following circumstances that are lawful in terms of law and operations.

Third parties that may receive limited access to your data are:

• Payment service providers that process your transactions (for example FPX, DuitNow, and crypto wallet providers) — only the information required to process the transaction will be shared
• Technology and cloud computing service providers that support our platform infrastructure, subject to strict confidentiality agreements
• Regulatory authorities or law enforcement when required to do so by law, court warrant, or direction of a licensed body
• External auditors conducting licensing compliance and security audits — subject to binding confidentiality agreements

In all of the above circumstances, information shared is limited to only what is strictly necessary. We do not sell, rent or disclose your data to external advertisers or data brokers.

Clause 5

Data Storage and Retention Period

All personal information collected by 4lotto is stored on servers protected with the latest encryption technology. We implement strict access controls, where only authorised staff can access player data for legitimate operational purposes.

The data retention period depends on the type of information and our operational requirements. Active account information is retained for the duration your account is active and for a reasonable period after the account is closed to meet licensing requirements and potential disputes. Financial transaction records are retained in accordance with applicable international licensing requirements.

When the retention period ends or you request deletion of your data, we will delete or anonymise that information securely, provided there are no legal requirements preventing such deletion.

Clause 6

Cookies and Tracking Technologies

4lotto uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small data files stored on your device when you browse our website.

We use several types of cookies including:

• Session cookies: Required to ensure the basic functions of the platform run correctly, including login authentication and session security
• Preference cookies: Store your chosen settings such as language and display preferences for ease of use
• Analytics cookies: Collect aggregated information about how users interact with our platform for improvement purposes

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some features on our platform.

Clause 7

Technical Security Measures

The security of your personal information is a top priority for 4lotto. We implement multiple layers of technical and organisational security measures to protect your data from unauthorised access, loss, destruction or accidental disclosure.

Among the security measures we implement:

• SSL/TLS encryption for all data transmitted between your device and our servers
• One-way cryptographic hashing for password storage — your password is never stored in plain text
• Intrusion detection systems and real-time monitoring of suspicious activity
• Role-based access control for internal staff — each staff member can only access the data required for their duties
• Security audits and penetration testing conducted regularly by independent experts
• Comprehensive incident response procedures to address any data breach quickly

Clause 8

Cross-Border Data Transfers

As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In such cases, we ensure that such data transfers are carried out in accordance with data protection standards equal to or higher than those required by applicable law.

All third parties involved in cross-border data processing are subject to data processing agreements that bind them to equivalent data protection obligations. We ensure that such data transfers consistently meet applicable regulatory requirements.

Clause 9

Data Updates and Account Closure

You have the right to update your personal information at any time through your account profile section. For changes to sensitive information such as your mobile number, email address or payment details, an additional verification process may be required for security purposes.

If you wish to close your 4lotto account, please contact our customer support team via 24/7 live chat or support email. Account closure requests will be processed once all account balances are settled and there are no outstanding disputes.

After account closure, we will retain the necessary records for the period required by international licensing requirements, before permanently deleting or anonymising your data.

Clause 10

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the 4lotto customer support team is ready to assist you.

You can reach us via 24/7 live chat available directly on our platform, or by sending an email to [email protected]. Our support is available in Malay and English.

We will endeavour to respond to all privacy-related enquiries within a reasonable time. For formal complaints relating to data protection, please provide your full account details (excluding your password) and a clear description of your concern so we can resolve it more effectively.